Cancellation Policy
At Hacton Dental Care, we are committed to providing the best possible service for all our patients. To do this, we need your cooperation. Appointment times are valuable, and late cancellations or missed appointments mean we cannot offer that time to someone else who may need it.
We offer early and late appointments each week and provide courtesy reminders by text (48 hours before) or by phone (24 hours before).
Cancellation Notice
If you are unable to attend or would like to reschedule your appointment, please give us at least 48 hours’ notice (excluding weekends) so we can offer the appointment to another patient.
-
Appointments cancelled with less than 48 hours’ notice may be treated as a missed appointment and may be charged.
-
Repeated short-notice cancellations may result in restrictions on booking future appointments.
Deposits & Pre-payments
To secure your appointment, we may request a deposit depending on the length or type of treatment.
-
Hygiene appointments must be paid for in full at the time of booking.
-
If a required deposit is not paid, the appointment will be released to another patient.
-
Deposits are non-refundable if the appointment is cancelled with less than 48 hours’ notice.
Missed Appointments
-
If you miss an appointment without notice, you will receive a reminder by phone, letter or email about our cancellation policy.
-
Further bookings may require full payment in advance.
Refunds
-
Deposits are refundable if you cancel with at least 48 hours’ notice and do not reschedule.
-
Deposits are non-refundable if cancelled within 48 hours of the appointment.
-
Outstanding balances may not always be refundable depending on the age of the payment, but they can be applied as credit toward future treatments.
We appreciate the understanding and cooperation of patients who provide timely notice, as this allows us to keep appointments available for both emergencies and routine care. Thank you for your support — we look forward to continuing your dental care.
Why we're the right choice for your smile
The team at Hacton Dental Care are proud to offer a full range of general and advanced dental treatments, while taking into account each patient’s health and lifestyle choices. With a range of specialist treatments all under one roof, we minimise your discomfort and give you peace of mind.
Passion & Skill
Expert care delivered.
Safe & Secure
All about your comfort.
Fast & Quick
Prompt care, no delays.
Trusted & Reviewed
Loved by our patients.
0% Payment Plans
Spread the cost easily.